★★★★★ This post is quite long, but if you are reading these reviews because you actually want to know what this gym is like, you will get the full picture. This branch recently moved, and while the location is new and renovated, the gym itself is definitely not. The administration had neglected the upkeep of the equipment in the old premises, and most of it was just moved to the new space. I was actually told before the move that they do not regularly maintain the equipment and count on members to report breakdowns and are very slow to act on repairs, if at all. The new space is smaller and the layout is so awkward and poorly planned that it makes me strongly question the competence of the "designer" or contractor, or whoever made the decisions on the placement of the equipment. Walking through the space is like navigating a maze, and the air circulation is poor, with some corners noticeably warmer.
Two sets of nine TV screens mounted in front of the cardio machines with a large one in the middle broadcasting Nautilus ads. Out of the nine, one is playing Nautilus ads, two are the same channel, and two have defective audio, just static and interference.
The group class schedule is pitiful, and the courses lack variety and are inconsistent and sparse. They blame the lack of classes to the lack of participation, but people stopped going because the classes are an afterthought, and lack the professionalism that a gym of this "caliber" should be offering. The group workout room is down one floor at ground level, and is a narrow space with small windows, giving it a basement feel, and the weight rack sounds like it's about to crash down with every jump.
The locker rooms are still a work in progress after three months. The showers have no water pressure, there is no shelf in the stall for soap or shampoo, and the curtains have not yet been properly installed and keep tearing or falling down and are not replaced.
They have only been in the new premises for a few months and the lack of upkeep that was so obvious in the old space has started to show. Can you get a workout at this gym - yes. Can you get an equally good workout at a gym that charges half the membership fees or less - emphatic yes! Nautilus is banking on an old idea of loyalty and reputation that just doesn't hold up in these competitive times. They say that their high fees are due the superior quality of their equipment and course offerings, and this is definitely not the case. They overcharge for a basic service that is lacking, and promote only the extras that bring in more money, like personal trainers and semi-private group sessions.
What all of these details and complaints add up to is a total lack of attention and customer care which extends not only to this branch, but the company as a whole, as even complaints to their head office are ignored. Do yourself a big favour and take your business elsewhere!