★★★★★ TERRIBLE MANAGEMENT!! TAKES NO RESPONSIBILITY OF THEIR MISTAKES!! My girlfriend went for a personal coaching session on April 16 2019. she was asked to leave her driver's license at the front desk. Unfortunately she forgot to take it back when she left. She called the gym two days later to make sure they would keep it until our next visit two weeks later.
When I went on April 28 2019 to retrieve the license. The front desk clerk told me he didn't have it and that it was probably in the manager's office to which he didn't have access. I came back the following day. The license was still no where to be found, even in the manager's office. The clerk told me that the manager probably THREW IT AWAY BECAUSE IT WAS THERE TOO LONG! WHO THROWS AWAY CUSTOMER'S VALUABLE ID? WHAT IF MY PERSONAL INFORMATION IS STOLEN BECAUSE OF GYMS THROWING AWAY CUSTOMER'S PERSONAL INFORMATION? I wanted to discuss the situation with the manager, but he wasn't there and I was told that he would call me back during the day.
He never called back, I had to call myself several times before being able to speak to the manager Nacim. Finally, when i spoke the the manager, all he said was: "It's not my fault. I wasn't there when it happened so I don't know what it happened. Therefore I am not responsible. Maybe the employee misplaced it and it fell somewhere or something" MANAGERS OF MONSTER GYM, YOU REPRESENT THE GYM SO YOU ARE RESPONSIBLE OF YOUR EMPLOYEES. IF THEY LOSE A CUSTOMER'S VALUABLES OR COMMIT ANY SORT OF MISTAKE, YOU ARE RESPONSIBLE EVEN IF YOU WEREN'T THERE WHEN IT HAPPEN!
Replacing a driver's license isn't too bad. It only costs some time and money. Losing a customer's personal valuables is grave. But not taking responsibility of your mistake is very severe. WE WILL MAKE SURE TO MAKE AND OFFICIAL COMPLAINT.