★★★★★ The location is very nice and clean but some of the staff there is horrible. When we arrived no one was at the reception to greet us. We later found the 2 little kids Avery and Maya working there sitting at a table away from the reception with some friends, laughing, talking out loud, ignoring clients and being obnoxious teenagers. It is really sad to see business owners wasting their money on employees are not working and not doing what they are paid for.
They didn't want to stand up from their table as if we were bothering them. The system had just changed for extra guests so we were lost. Instead of helping us they started yelling at us, telling us that we would have to leave the gym and that they would call the police. All of that because we didn't know how to register. Knowing we had done nothing bad and they had been so rude and unprofessional, we decided to stay and keep on with our training. To our big surprise they waisted the the time of multiple police officers who showed up at the gym after 30 minutes. They were also very surprised to see that these immature kids really waisted everybody's time and instead of calling a manager to get things handled appropriately went ahead and called the police. Overmore, they also took the liberty to cancel our membership, out of pure ego and power tripping without consulting a manager and without a real excuse aside that we had bruised their egos.
This is bound to happen if you give 2 little kids, unsupervised, with the keys to a great gym like this one. We strongly recommend that they have managers at the facility to prevent events like this to happening. It is not first time we had seen them sitting at table ignoring clients and being loud.
We will file an official complaint with buzzfit Canada and send them all the pictures.